Shipping & Returns
What is the return and exchange policy?
If for any reason you are not satisfied with your purchase, you may return it for a full refund within 21 days of the ship date (day shipping notice is emailed to customer). Returns must be received by the MILLY warehouse within these 21 days and will not be accepted after 21 days. NO RETURNS OR EXCHANGES WILL BE ACCEPTED AFTER 21 DAYS.
There is a $7.00 fee on all returns received, regardless of whether or not our MILLY return label is used. No returns will be accepted at the MILLY corporate office. Customers who send returns to the corporate office will be charged a shipping surcharge of $20.
Items for return or exchange MUST:
- Be returned in their original condition: they must not be worn, damaged or altered in any way and original tags must still be attached.
- Be shipped back with the original invoice.
- Swimwear must have the sanitary lining still intact along with its original packaging.
Please note: All items marked Final Sale cannot be returned or exchanged.
What are my shipping options?
Shipping in the United States:
We ship FedEx Ground, 2Day, and Overnight. We cannot guarantee overnight shipping to Alaska, Hawaii and other U.S. territories. Shipping does not reflect holiday delivery schedule. 2Day and Overnight shipping are not available for Saturday deliveries. Shipping is not available to post office boxes. All orders will take 2-3 days to process and ship from MILLY warehouse.
Milly.com currently only charges sales tax for items being delivered to New York State and Massachusetts.