Shipping & Returns – Milly

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What is the MILLY return and exchange policy?

 

We hope you love what you ordered and that your purchase results in a true #millymoment. We are happy to accept eligible returns in new and unused condition within 30 days from receipt of the package. No returns are able to be accepted past 30 days. A refund, less a $7.00 restocking fee per order, will be made in the original form of payment if selected. If store credit is selected, the restocking fee will be waived. Items must not be worn, damaged or altered in any way and all tags must be attached. For the return of swimwear, the sanitary lining must be attached.

 

Please note: all items marked final sale (ending in .99) cannot be returned or exchanged. In addition, sale items that are purchased with a discount code during a promotion may not be returned or exchanged.

 

MILLY reserves the right to deny any return that does not fall within the specific guidelines listed above. Items will be sent back directly to the customer in a timely manner should they not fit MILLY’s return requirements.


Not the perfect fit? MILLY is happy to offer an exchange of your eligible item for a different size or color with a waived restocking fee. Please note all exchanges must follow the same return guidelines as listed above and are subject to the item's availability.

  

How do I make a return or exchange?

 

Click here to start our easy return and exchange process!

 

What are my shipping options?

 

Shipping in the United States:

 

We ship FedEx Ground, 2Day, and Overnight. We cannot guarantee overnight shipping to Alaska, Hawaii and other U.S. territories. Shipping does not reflect holiday delivery schedule.

 

All overnight and 2Day orders must be placed by 11 AM EST to ship before end of business day. Orders placed after 11 AM EST will be shipped the following business day.

 

All orders over $1000 require signature upon delivery. To waive, please select the appropriate option at checkout. By waiving the signature required, it is confirmed that the package can be left by the carrier to the address provided and the addressee is responsible for any loss or damages that may occur by not collecting a signature.

 

2Day and Overnight shipping are not available for Saturday deliveries. Shipping is not available to post office boxes. All orders will take 2-3 business days to process and ship from MILLY warehouse.

 

*Alaska, Hawaii , Guam and Puerto Rico shipping prices: $30 for USPS Priority Mail, $80 for 2Day and $100 for Overnight.

 

AMOUNT
GROUND
2DAY
OVERNIGHT

$0-$100

FREE

$17

$28

$101-499

FREE

$18

$30

$500+

FREE

$20

$35

 

 

DOES MILLY.COM CHARGE SALES TAX?

MILLY.com currently only charges sales tax for items being delivered to New York State and Massachusetts.

 

What are the Holiday 2017 shipping deadlines?

For ground shipping, please order before 11 AM on Friday December 15th to recieve your item before December 25th. For 2-day express or ShopRunner shipping, please order before 11 AM on Wednesday December 20th. For overnight shipping, please order before 11 AM on Thursday December 21st. For additional information regarding order cut-off, please contact customercare@milly.com.