FAQs – Milly

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How can I contact Customer Care?

Please call 877-645-5969 or email customercare@milly.com. Our current hours are Monday-Friday, 9am-6pm EST.

 

What is the MILLY return and exchange policy?

We hope you love what you ordered and that your purchase results in a true #millymoment. We are happy to accept eligible returns in new and unused condition within 30 days from receipt of the package. No returns are able to be accepted past 30 days. A refund, less a $7.00 restocking fee per order, will be made in the original form of payment. Items must not be worn, damaged or altered in any way and all tags must be attached. For the return of swimwear, the sanitary lining must be attached.

Please note: all items marked final sale (ending in .99) cannot be returned or exchanged. In addition, sale items that are purchased with a discount code during a promotion may not be returned or exchanged.

MILLY reserves the right to deny any return that does not fall within the specific guidelines listed above. Items will be sent back directly to the customer in a timely manner should they not fit MILLY’s return requirements.

 

How do I determine my size?

See the MILLY size chart for women and the MILLY size chart for MILLY Minis childrenswear. If you have questions about sizing, please email customercare@milly.com.

 

What if my size is not available?

Please enter your email on the product page under your desired size and we will email you when if it becomes available again!

 

I am looking for a MILLY item that is not currently found on the milly.com website. What do I do?

Please email customercare@milly.com and include a photo of the item, style number if available, and your desired size and color.

 

What is a "pre-order"?

Pre-ordering is a great way to reserve items ahead of their release, ensuring you will receive the size and style you desire. Once you place a pre-order online, the product will be shipped the moment it arrives at the MILLY warehouse. Please note: all pre-orders will automatically be shipped via ground delivery. We will try to ship pre-orders together when possible.

 

When will I receive my pre-order?

Pre-orders will ship the moment they arrive at the MILLY warehouse. The expected shipping date is noted on the product description page and is subject to change.

 

How do I make a return?

Click here for easy returns!

 

Trouble with your return?

If you are having trouble creating your return shipping label, please email customercare@milly.com.

 

What is AFTERPAY?

MILLY is pleased to offer AfterPay, a payment method where you can shop now and pay later through interest-free monthly installments. For more information on AfterPay, please visit https://www.afterpay.com/index .

 

Questions regarding your purchase that you paid for with afterpay?

For all product and order related questions, please contact MILLY Customer Care at customercare@milly.com or 877-645-5969. For payment related questions, please contact AfterPay directly at 855-289-6014 or visit their help center here. Please note the MILLY Customer Care represenatives cannot assist you with AfterPay related payments, or payment questions.

 

What are my shipping options?

 

In the United States:

We ship FedEx Ground, 2Day, and Overnight. We cannot guarantee overnight shipping to Alaska, Hawaii and other U.S. territories. All overnight and 2Day orders must be placed by 11 AM EST to ship before end of business day. Orders placed after 11 AM EST will be shipped the following business day. 2Day and Overnight shipping are not available for Saturday deliveries. Shipping is not available to post office boxes. All orders with ground delivery will take 2-3 business days to process and ship from the MILLY warehouse.

 

AMOUNT GROUND 2DAY OVERNIGHT

$0-$100

FREE

$17

$28

$101-$499

FREE

$18

$30

$500+

FREE

$20

$35

 

*Alaska, Hawaii , Guam and Puerto Rico shipping prices: $30 for USPS Priority Mail, $80 for 2Day and $100 for Overnight

 

What are the Holiday 2017 shipping deadlines?

For ground shipping, please order before 11 AM on Friday December 15th to recieve your item before December 25th. For 2-day express or ShopRunner shipping, please order before 11 AM on Wednesday December 20th. For overnight shipping, please order before 11 AM on Thursday December 21st. For additional information regarding order cut-off, please contact customercare@milly.com.

 

Does MILLY charge Sales Tax?

Milly.com currently only charges sales tax for items being delivered to New York State and Massachusetts.

 

How do I care for my MILLY clothing?

Many of our items have special hand detailing and embellishments which may require special care. While most of our care details are listed on the product pages, if you have a specific question regarding how to treat and clean your MILLY clothing, please email customercare@milly.com.

 

Can I cancel my order on milly.com?

You have thirty minutes to cancel your order following submission of your order online. To cancel your order, please call 877-645-5969 or email customercare@milly.com.