MILLY FAQ

  • How can I contact customer service?

    Call the MILLY customer service line at (877)-MIL-LYNY or email milly@qualitycustomercare.com.

  • How do I determine my size?

    See the MILLY size chart for women and the MILLY size chart for MILLY Minis childrenswear. If you have questions about sizing, please call the MILLY customer service line at (877)-MIL-LYNY or email milly@qualitycustomercare.com.

  • What if my size is not available?

    Call the MILLY customer service line at (877)-MIL-LYNY or email milly@qualitycustomercare.com.

  • I am looking for a MILLY item that is not currently found on the milly.com website. What do I do?

    Email milly@qualitycustomercare.com.

  • What is a "pre-order"?

    Pre-ordering is a great way to reserve items ahead of their release, ensuring you will receive the size and style you desire. Once you place a pre-order online, the product will be shipped the moment it arrives at the MILLY warehouse. Your credit card will not be charged until it is shipped to you. Please note: all pre-orders will automatically be shipped via ground delivery.  We will try to ship pre-orders together when possible.

  • When will I receive my pre-order?

    Pre-orders will ship the moment they arrive at the MILLY warehouse. The expected shipping date is noted on the product description page and is subject to change.

  • What is the MILLY return and exchange policy?

    If for any reason you are not satisfied with your purchase, you may return it for a full refund within 21 days of the ship date (day shipping notice is emailed to the customer). Returns must be received by the MILLY warehouse within these 21 days and will not be accepted after 21 days. NO RETURNS WILL BE ACCEPTED AFTER 21 DAYS. EXPRESS SHIPPING COSTS WILL NOT BE REFUNDED.  

    There is a $7.00 fee on all returns received, regardless of whether or not our MILLY return label is used and regardless if two or more orders are combined into one returned shipment. No returns will be accepted at the MILLY corporate office. Customers who send returns to the corporate office will be charged a shipping surcharge of $20.

    Items for return MUST:

    - Be returned in their original condition: they must not be worn, damaged or altered in any way and original tags must still be attached.

    - Be shipped back with the original invoice.

    - Swimwear must have the sanitary lining still intact along with its original packaging.

    MILLY does not have a formal exchange process. If you would like to exchange a product, kindly adhere to the standard MILLY return guidelines for your return product and then place an order for your preferred product.

    Please note: All items marked Final Sale cannot be returned or exchanged.

  • Trouble with your return?

    If you are having trouble creating your return shipping label, please call the MILLY customer service line at (877) MIL-LYNY or email milly@qualitycustomercare.com for help.

  • What are my shipping options?

    In the United States:

    We ship FedEx Ground, 2Day, and Overnight. We cannot guarantee overnight shipping to Alaska, Hawaii and other U.S. territories. Shipping does not reflect holiday delivery schedule. All overnight and 2Day orders must be placed by 11 AM EST to ship before end of business day. Orders placed after 11 AM EST will be shipped the following business day.  2Day and Overnight shipping are not available for Saturday deliveries. Shipping is not available to post office boxes.  All orders with ground delivery will take 2-3 business days to process and ship from the MILLY warehouse.

AmountGround2DayOvernight
$0-$100 Free $17 $28
$101-$499 Free $18 $30
$500+ Free $20 $35

*Alaska, Hawaii , Guam and Puerto Rico shipping prices: $30 for USPS Priority Mail, $80 for 2Day and $100 for Overnight.

  • Does MILLY charge Sales Tax?

Milly.com currently only charges sales tax for items being delivered to New York State and Massachusetts.

  • How do I care for my MILLY clothing?

    Many of our items have special hand detailing and embellishments which may require special care. If you have a question regarding how to treat and clean your MILLY clothing, please contact customer service at milly@qualitycustomercare.com or stylist@milly.com.

    • Can I cancel my order on milly.com?

      You have thirty minutes to cancel your order following submission of your order online. To cancel your order, please call the MILLY customer service line at (877) MIL-LYNY or email milly@qualitycustomercare.com.