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MILLY FAQ

  • How can I contact Customer Care?

    Our current hours are Monday-Friday, 9am-6pm EST. Please call 877-645-5969 or email customercare@milly.com.

  • How do I determine my size?

    See the MILLY size chart for women and the MILLY size chart for MILLY Minis childrenswear. If you have questions about sizing, please email customercare@milly.com.

  • What if my size is not available?

    Please email customercare@milly.com.

  • I am looking for a MILLY item that is not currently found on the milly.com website. What do I do?

    Please email customercare@milly.com.

  • What is a "pre-order"?

    Pre-ordering is a great way to reserve items ahead of their release, ensuring you will receive the size and style you desire. Once you place a pre-order online, the product will be shipped the moment it arrives at the MILLY warehouse. Your credit card will not be charged until it is shipped to you. Please note: all pre-orders will automatically be shipped via ground delivery. We will try to ship pre-orders together when possible.

  • When will I receive my pre-order?

    Pre-orders will ship the moment they arrive at the MILLY warehouse. The expected shipping date is noted on the product description page and is subject to change.

  • What is the MILLY return and exchange policy?

    We hope you love what you ordered. But in case you don't, we are happy to accept eligible returns in new and unused condition within 37 days from the day on which the shipping notification is sent. A refund, less a $7.00 restocking fee per order, will be made in the original form of payment. Items must not be worn, damaged or altered in any way and all tags must be attached. For the return of swimwear, the sanitary lining must be attached.

    MILLY does not have a formal exchange process. If you would like to exchange a product, kindly adhere to the standard MILLY return guidelines for your return product and then place an order for your preferred product.

    Please note: All items marked Final Sale (ending in .99) cannot be returned or exchanged. In addition, occasionally, Sale items that are purchased with a discount code during a promotion may not be returned or exchanged.

  • How do I make a return

    Every order placed on MILLY.com includes a pre-printed return label for your convenience. To use the pre-printed return label, please follow the below steps. Alternatively, you may create your own return label under “Orders and Returns” at the bottom of this page.

    1. Please place the preprinted label on the box with your eligible return inside as well as the original packing slip.

    2. Take the package to any FedEx drop off location or schedule a pick up on FedEx.com

    3. Please allow 12-14 business days for your return to be received and processed. We will notify you by email when your refund has been processed.

    4. MILLY reserves the right to deny any return that does not fall within the specific guidelines listed above. Items will be sent back directly to the customer in a timely manner should they not fit MILLY’s return requirements.

  • Trouble with your return?

    If you are having trouble creating your return shipping label, please email customercare@milly.com.

  • What are my shipping options?

    In the United States:

    We ship FedEx Ground, 2Day, and Overnight. We cannot guarantee overnight shipping to Alaska, Hawaii and other U.S. territories. Shipping does not reflect holiday delivery schedule. All overnight and 2Day orders must be placed by 11 AM EST to ship before end of business day. Orders placed after 11 AM EST will be shipped the following business day.  2Day and Overnight shipping are not available for Saturday deliveries. Shipping is not available to post office boxes.  All orders with ground delivery will take 2-3 business days to process and ship from the MILLY warehouse.

AmountGround2DayOvernight
$0-$100 Free $17 $28
$101-$499 Free $18 $30
$500+ Free $20 $35

*Alaska, Hawaii , Guam and Puerto Rico shipping prices: $30 for USPS Priority Mail, $80 for 2Day and $100 for Overnight.

  • Does MILLY charge Sales Tax?

Milly.com currently only charges sales tax for items being delivered to New York State and Massachusetts.

  • How do I care for my MILLY clothing?

    Many of our items have special hand detailing and embellishments which may require special care. If you have a question regarding how to treat and clean your MILLY clothing, please email customercare@milly.com.

    • Can I cancel my order on milly.com?

      You have thirty minutes to cancel your order following submission of your order online. To cancel your order, please call 877-645-5969 or email customercare@milly.com.